Returns & Exchanges
At Silver Cross, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your shopping experience is as seamless as the fashion we provide.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and protective seals are intact to qualify for a full refund.
Attach the Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a confirmation email once our warehouse has processed your return and issued your credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing